LornaTV Support
Need help setting up your playlist, account, or Premium?
FAQ
How do I add an Xtream, M3U, or Stalker playlist?
Open LornaTV → add a source. For Xtream: server URL, username, and password. For M3U: playlist URL or file (+ XMLTV for EPG). For Stalker/Ministra: portal URL and credentials from your operator.
Demo account / sign-in issues
Check your provider credentials and network. If LornaTV account sign-in fails, try another method (email, Apple, or Google) or reset your password. Email support@lorna.tv with a screenshot of the error (never paste passwords).
Restore Apple purchases
On an Apple device signed in with the same Apple ID: LornaTV Settings → Restore purchases. You can also manage the subscription at apps.apple.com/account/subscriptions.
Premium subscription on Windows (Stripe)
On Windows, Premium subscriptions are billed through Stripe (not through your Microsoft account). Manage or cancel from LornaTV settings / the Stripe management link in your email, or contact support@lorna.tv.
Parental controls / profile PIN
Create a profile with a PIN in profile settings. Kids mode can hide Live. The PIN is local to the profile and protects access.
Account deletion
Follow the steps on the Delete account page, or email support@lorna.tv from the address linked to your account.
Supported platforms
Windows (available on the Microsoft Store), macOS (coming soon to the Mac App Store), Android (coming soon), iOS, iPadOS, and tvOS — with cloud sync across devices depending on your plan.